Privacy Policy
Last Updated: 15 May 2026
Introduction
Realoptix (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, services, and forms.
By using our website, you agree to the practices described in this policy.
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1. Business Information
Realoptix
165b Albany Road
Coventry
CV5 6NE
Email: darien@realoptix.co.uk]
Website: realoptix.co.uk
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2. Information We Collect
We may collect and process the following information:
* Name
* Email address
* Phone number
* Property address
* Estate agency/business information
* Billing and payment information
* Website usage data and analytics information
We collect information when you:
* Submit a contact or booking form
* Apply for our free welcome shoot
* Subscribe to our newsletter
* Contact us directly
* Use our website
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3. How We Use Your Information
We use your information to:
* Respond to enquiries
* Arrange and manage bookings
* Deliver our services
* Send invoices and process payments
* Communicate with clients
* Send marketing emails and updates
* Improve website performance and user experience
* Analyse website traffic and advertising performance
We only process your data where we have a lawful basis to do so under UK GDPR.
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4. Marketing Communications
If you opt in to receive marketing communications, we may send you emails regarding our services, offers, updates, and industry content.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails or by contacting us directly.
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5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, analyse website usage, and support advertising and remarketing activities.
We may use:
* Google Analytics
* Meta/Facebook Pixel
* LinkedIn Ads tracking technologies
These tools may collect information about your device, browsing behaviour, and interactions with our website.
You can manage cookie preferences through your browser settings or our cookie banner.
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6. Third-Party Services
We use trusted third-party providers to help operate our business and website, including:
* Wix Studio
* Formester
* Google Analytics
* Stripe
* PayPal
* Meta Pixel
* Google Drive
* LinkedIn Ads
These providers may process or store your data on our behalf in accordance with their own privacy policies and security practices.
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7. International Data Transfers
Some of the third-party services we use may store or process data outside the United Kingdom.
Where this occurs, we take reasonable steps to ensure your information is protected and handled securely in accordance with applicable data protection laws.
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8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, and business requirements.
Typically, client and enquiry information is retained for up to 24 months unless a longer retention period is required by law or necessary for legitimate business purposes.
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9. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, disclosure, or loss.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
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10. Your Rights
Under UK data protection law, you may have the right to:
* Access the personal data we hold about you
* Request correction of inaccurate information
* Request deletion of your data
* Restrict or object to certain processing activities
* Withdraw consent for marketing communications
* Request a copy of your data
To exercise any of these rights, please contact us at:
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11. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
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12. Changes To This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
We encourage users to review this policy periodically.
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13. Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, please contact: