Question 1

What areas do you cover?

Accepted Answer

We are based in the Midlands and primarily cover Coventry and surrounding areas such as Birmingham, Leicester, Rugby Tamworth, Nuneaton, Leamington Spa, etc. For larger projects or repeat clients, we may travel further depending on availability.

Question 2

How quickly will I receive my media?

Accepted Answer

All content is typically delivered within 24–48 hours after the shoot. Larger or more complex projects may take slightly longer, but we always aim for fast turnaround without compromising quality.

Question 3

What makes your service different from other property photographers?

Accepted Answer

We don’t just take photos — we create full listing campaigns. Every shoot is planned to help estate agents attract attention, generate enquiries, and win more instructions, not just produce listing images.

Question 4

Do I need to prepare the property before the shoot?

Accepted Answer

Yes — properties should be clean, tidy, and ready for marketing. We recommend decluttering surfaces, making beds, and ensuring good natural light where possible. We’ll guide you if needed.

Question 5

What happens if the weather is bad?

Accepted Answer

For exterior photography and drone work, we may reschedule if weather conditions are unsuitable. We will always aim to find the earliest alternative date.

Question 6

Can I choose which services I want?

Accepted Answer

Yes. You can select from our packages and add-ons to tailor the shoot to your needs. We also help advise what will work best for your property type.

Question 7

Do I own the photos and videos?

Accepted Answer

You receive a full usage licence to use all delivered content for marketing, advertising, and property promotion. Realoptix retains copyright and may use selected content for portfolio and marketing purposes unless agreed otherwise.

Question 8

What if I need changes to the content?

Accepted Answer

We include reasonable revisions where needed. Our goal is always to ensure the final content is suitable for marketing your property effectively.

Question 9

Do you offer drone photography and video?

Accepted Answer

Yes, drone content is available where legally permitted and weather conditions allow. All drone work is subject to airspace regulations and safety requirements.

Question 10

What is included in the free welcome shoot?

Accepted Answer

The free shoot allows eligible estate agents to experience our service first-hand. It includes a selection of core media and is subject to approval, availability, and location. You can see all the details by clicking here

Question 11

Is there any obligation after the free shoot?

Accepted Answer

No. There is no obligation to continue. However, many agencies choose to work with us after seeing the results.

Question 12

How do payments work?

Accepted Answer

New clients are invoiced upon delivery with payment due within 48 hours. Repeat clients may be offered monthly invoicing terms subject to approval.

Question 13

Can you help us decide what package we need?

Accepted Answer

Yes — we’re happy to advise based on your property type, goals, and target market. Many clients start with a conversation before booking.

Question 14

What types of properties do you work with?

Accepted Answer

We work with all types of residential property, from standard homes to high-end listings and developments.

Frequently asked questions